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Frequently Asked Questions
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How Does the Process Work?
Once you fill out our registration form, you will be sent a welcome email that will give you access to the Student Debt Solutions portal. From this point, you can log into the system, enter your information (see FAQ "What information do I need to get started?"), and complete your personalized questionnaire. Our system uses advanced machine learning to make sure we're asking precisely the right questions to identify your solutions.
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How Long Does It Take To Get My Action Plan?
If you have everything that you need, an average session from start to finish takes about five minutes. Most questionnaires end up being about 20 questions.
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How Will I Get My Student Debt Solutions Action Plan?
Your action plan, which includes complete details of all of your eligible options as well as complete instructions on how to implement your solutions, is downloadable immediately as a PDF file through the Student Debt Solutions website once you complete your questionnaire. We will also email you a copy of your action plan as a backup. -
What Information Do I Need to Get Started?
All you need to get started with Student Debt Solutions is your most recent household tax return(s) and your loan data. If you have federal loans, you can save your loan data from the National Student Loan Data System. If you have private loans, a recent monthly statement should have everything you need.
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How Do I Download My Loan Data From The National Student Loan Data System?
n order to download your federal student loan data, or NSLDS file, you will log into the NSLDS system using your FSA ID. This is a user id that you created within the Federal Student Aid system when you took out your loans.
Here are a couple of tutorials that may help:
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Where Do I Get a Monthly Statement For My Private Student Loans?
Typically, your servicer will send you a monthly statement either via postal mail or, if you have paperless billing, via email. If you can't find one, you can log into your account with your servicer to download a statement.
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Is This Safe? I'm Not Sure About Sharing My Information.
We're happy you asked; you should care about the safety of your personal data. We purposely limit our questions to what is commonly referred to as low-impact personally-identifiable information (PII) to minimize any risk to you. No birthdays, social security numbers, or mother's maiden names here. On top of that, our application meets top information security standards. It holds to the National Institute of Standards and Technology (NIST) Special Publication (SP) 800.53 and is Open Web Application Security Project (OWASP) - compliant.
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Can't I Just Spend Hours On Federal Websites and Do This All Myself For Free?
Yes, you can. Get comfortable. There's a lot of information out there. StudentAid.gov is a good place to get started if you're interested in doing your own research.
Our tool will save you a ton of time that you'd otherwise have to spend researching loan options and loopholes, and it gives you peace of mind that you haven't missed anything. Guaranteed.
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Wait. There's a Money-Back Guarantee?
Yes, we have a limited money-back guarantee. In short, so long as the information you provide to us is accurate, we guarantee that you will receive a complete list of all of your eligible federal student loan solutions. Full details are available in our terms and conditions.
Our tool will save you a ton of time that you'd otherwise have to spend researching loan options and loopholes, and it gives you peace of mind that you haven't missed anything. Guaranteed.
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Why Are Student Loan Options So Complicated?
That's a great question. We'd love to have a simpler system to work with. Just looking at federal loans, there are (as of the time we're writing this) 32 loan types, 59 loan status codes, and 10 loan origination date segments that impact solution eligibility. That's nearly 19,000 unique combinations just for federal loans. No matter how much any loan holder or servicer may wish to tell you that it's the case, there is no such thing as a one-size-fits-all solution for student loan repayment.
To put things in perspective, we mentioned above that our average questionnaire includes about 20 questions. In a worst-case scenario, like a default with wage garnishment, there may be about 40 questions. Our total question bank has over 800 questions in it. Our machine learning-driven logic engine is able to determine which questions are relevant to your situation to ensure that (a) we don't miss anything, and (b) we don't waste your time.
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Do I Need Any Particular Kind of Computer Or Software To Use Your System?
Student Debt Solutions is a cloud-based system. You can access our website on any computer or device that has an Internet connection and supports the most recent stable versions of Google Chrome, Mozilla Firefox, or Microsoft Edge. When you are finished, a copy of your action plan will be emailed to you as a downloadable PDF file, which can be viewed using the free Adobe Acrobat Reader.
We do recommend gathering anything you may need, such as your NSLDS file, tax return(s), or private loan statement(s), before using our system as third-party systems, including systems operated by the federal government, may not support mobile devices.
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I Am Canadian / British / etc. Can I Use Student Debt Solutions?
Student Debt Solutions only works for U.S. student loans, including both federally-issued and private student loans. You may access the platform abroad via our website, but only U.S. student loan options are assessed.
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Student Debt Portal
Brought to you by Cambridge Credit Counseling.
NYSUT members can access the Student Debt Solutions Portal for only $14.95* - a $25 savings over the regular pricing.
*This discounted portal is for NYSUT members only. If you are not a NYSUT member, you will be charged the difference between the discounted and full price.
Once you complete the registration form below you can enter your information, and complete your personalized questionnaire. Our system uses advanced machine learning to produce a personalized action plan for managing your student debt.
If you have everything that you need, an average session from start to finish takes about five minutes. Most questionnaires end up being about 20 questions. If you have questions about the process, please review our frequently asked questions.
If you have any questions regarding this portal, or wish to speak to a Cambridge student loan counselor to review your report, please contact a loan specialist at Cambridge Credit Counseling.
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About NYSUT Student Debt Webinars
Webinars are led by Cambridge Credit Counseling and offer our members the following:
- Presentation from a student loan counselor to help you better understand the various student loan repayment options with a focus on Teacher Loan Cancellation and Public Student Loan Forgiveness programs.
- Opportunity to schedule a free counseling session with a certified student loan counselor.
- Free access to a student loan portal that will quickly identify all of your options and provide a detailed action plan that you can then discuss with a certified student loan counselor.
NYSUT Workshops Help Members Navigate Student Loan Debt
From NYSUT News
Cambridge student loan counseling manager Todd Friedhaber said the key is to keep good records and get information from a trusted source. With dozens of loan types and a head-spinning array of repayment options, Friedhaber walked workshop participants through the ins and outs of the student loan world.
“I wish I had this five years ago,” said Saratoga Springs Teachers Association member Sherry Dorrer, who attended an after-school workshop this week. ”I’ve been trying to stay on top of it — but you get a different answer every time you call your loan servicer. There are so many moving parts.”
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Are You or a Family Member Struggling With Student Loan Debt?
Student loans are intimidating and confusing. With dozens of loan types and more than 100 repayment solutions, just knowing if you're doing the right thing is difficult.
Our union is here to help you explore your options.
Student Loan Debt Services for YOUR Benefit.
NYSUT has partnered with Cambridge Credit Counseling to offer members like you the opportunity to improve your financial life.
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Most financial services companies are in business to make profits for themselves, often at your expense. -
But, our union has your back with solutions that may help you reduce or eliminate student loan debt.
NYSUT chose Cambridge Credit Counseling because they are a non-profit debt relief agency with a mission to help you get out of debt fast while giving you the tools and support you need to stay debt free forever.
There are several ways
NYSUT members can get student loan consultation:
Student Loan Webinars
We know how stressful and complicated it can be to navigate your student loans. It's difficult to get straight answers. That's why we've created a series of live webinars to help answer your questions.
Get the straight answers you deserve. Webinars are led by Cambridge Credit Counseling and offer NYSUT members the following:
- Personal advice from a student loan counselor to help you better understand the various student loan repayment options with a focus on Teacher Loan Cancellation and Public Service Loan Forgiveness programs.
- Opportunity to schedule a free counseling session with a certified student loan counselor.
- Access to a student loan portal that will quickly identify all of your options and provide a detailed action plan that you can then discuss with a certified student loan counselor.
Student Debt Solutions Portal
Contact a Student Loan Specialist
More Than Just Student Loan Debt Solutions
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NYSUT Student Debt Webinar Schedule
NYSUT has partnered with Cambridge Credit Counseling to offer members like you the opportunity to improve your financial life.